Quality

"Quality is not an act, it is a habit"

Many doctors and hospital owners fail to understand the significance of Accreditations and Quality standards. They take lightly the impact of such quality practices on patient safety and patient care.

• Accreditations

  Our Quality professionals are experts in the field of Quality and best management practices in the healthcare industry including the Joint Commission International (JCI), Australian Commission on Safety and Quality in Healthcare (ACSQHC), National Accreditation Board for Hospitals and Healthcare Providers (NABH) and National Accreditation Board for Testing and Calibration Laboratories (NABL). Our team also offers services to our clients to help them get certified under the Entry-level NABH and NABL.

  We also consult in the areas of Lean management, Six Sigma, 5S among other best management practices. We guide our client hospitals to be certified under the Leadership in Energy and Environmental Design (LEED), which is governed by the US Green Building Council (USGBC) and the Indian Green Building Council (IGBC) Certification in India.

• Audits and Assurances

  Every hospital is unique in its process flow. However, that being said, it is important that patients need to understand the process flow in the hospital and familiarize themselves with it. Hospitals need to frequently review their process flow to ensure that the patient journey is memorable and delighted. The FLAB Healthcare team has the experience of designing efficient patient process flow for several larger, medium and small hospitals and this knowledge helps establish an effective patient journey. We also undertake Gap assessments and process audits to evaluate and improve the process. Our Quality team comprising of Doctors and Administrative professionals also perform Clinical audits, third party validation of clinical and managerial indicators, Patient reported outcome measures (PROM), Patient reported experience measures (PREM) and medical record reviews.

• Net Promoter Score

  Today, patients’ expectations of hospitals have hit the roof. They demand privacy, comfort, pamper, safety and personalised care, all at low cost. Even the slightest possible error from the healthcare provider can intimidate patients and this could lead high value law suits. FLAB’s team have several tools that can help hospitals measure their patient satisfaction. We also organize unbiased exit interviews and measure employee satisfaction to help you unravel untold myths in your organization.

• Facility Audit

  Hospital buildings have evolved over time with the rise in demand. However, some rules have not been updated to help hospitals stay valid. So, most times hospitals have been warned for violations and stringent actions have been taken against them. FLAB Healthcare shall evaluate your hospital buildings as per the National Building Code (NBC) and perform fire safety audits to ensure your hospital building is safe. Also, we perform system evaluation and third-party validation of your facility areas including electrical, HVAC, fire, medical oxygen, plumbing, medical gas plant and waste management system to ensure the systems are well within rules and at the same time functionally effective.

• Compliance audit

  Hospitals are required to comply with more than 50 statutory licenses and approvals to enable them to function. Some of these require monthly, annual and a long-term renewal. Most Hospital owners and doctors get lost in the chaos of keeping their licenses and approvals valid. FLAB Healthcare helps hospitals sort out this chaos and take away the burden of needing to manage renewals.

• Capacity Building & Upskilling

  With increasing costs for recruitment, it is only sensible that hospitals work towards building capacity and upskill their employees. Hospitals need to develop and strengthen the skills and abilities of their employees, thereby, increasing the effectiveness and efficiency of the healthcare delivery system. This includes identifying the gaps in the capacity and developing a strategy to bridge the gaps. FLAB Healthcare has an extraordinary group of trainers who are experienced in identifying and bridging these gaps through training and capacity building.